Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about shopping with MyDesigner.
Ordering & Shopping
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You can create an account for faster future purchases or checkout as a guest.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, orders enter production and cannot be changed. Contact us immediately at orders@mydesigner.com if you need to make changes.
Do you offer gift cards?
Yes! MyDesigner gift cards are available in amounts from $50 to $2,000 and make perfect gifts for housewarmings, weddings, or any special occasion.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account or contacting our customer service team.
Shipping & Delivery
What shipping options do you offer?
We offer White Glove Delivery for furniture (includes assembly and placement) and standard shipping for smaller items. White Glove is free on orders over $999.
How long does delivery take?
In-stock items typically deliver within 2-4 weeks. Custom and made-to-order pieces require 8-12 weeks. You'll receive updates throughout the process.
Do you ship internationally?
Currently, we ship to all 48 contiguous United States. Alaska, Hawaii, and international shipping are available upon request with additional fees.
What should I do to prepare for delivery?
Measure all doorways, stairways, and elevators to ensure furniture will fit. Clear pathways and remove fragile items. Someone 18+ must be present to receive delivery.
Returns & Exchanges
What is your return policy?
We offer a 100-day home trial for all furniture. If you're not completely satisfied, we'll help arrange a return. A $199 return fee applies for change-of-mind returns.
Can I return custom or sale items?
Custom and made-to-order items cannot be returned unless defective. Final sale items are not eligible for return. All other items follow our standard return policy.
How do I initiate a return?
Contact our returns team at returns@mydesigner.com or call 1-888-MYDESIGN. We'll provide a return authorization and schedule pickup at your convenience.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
Products & Care
Where is your furniture made?
We partner with skilled manufacturers worldwide, including facilities in North Carolina, Italy, Vietnam, and Mexico. All partners meet our strict quality and ethical standards.
What materials do you use?
We use premium materials including solid hardwoods, top-grain leathers, performance fabrics, and sustainably sourced materials whenever possible.
Do your products come with warranties?
Yes, all furniture includes manufacturer warranties ranging from 1-10 years depending on the item. Extended warranties are available for purchase.
How do I care for my furniture?
Each product includes specific care instructions. Visit our Care & Maintenance guide for detailed information by material type.
Design Services
Are design services really free?
Yes! Basic design services are complimentary. Room design services are free with purchases over $2,500, and full-home design is free with purchases over $10,000.
How do I get matched with a designer?
Take our style quiz or contact us directly. We'll match you with a designer who specializes in your preferred style and understands your needs.
Can I work with a designer remotely?
Absolutely! Our design services are available nationwide via video consultations, email, and phone. Local customers can also visit our Chicago showroom.
What if I don't like the design?
Our designers will work with you to refine the design until you're completely satisfied. There's no obligation to purchase anything you don't love.
Payment & Financing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and Affirm financing. Purchase orders are available for trade customers.
Do you offer financing?
Yes! We partner with Affirm to offer financing from 3-24 months. Apply at checkout and get an instant decision with no impact to your credit score.
Do you offer trade discounts?
Interior designers and trade professionals can apply for our trade program, which includes exclusive discounts, dedicated support, and extended payment terms.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your credit card information. All payments are processed through secure, PCI-compliant systems.
Still Have Questions?
Our customer service team is here to help.